Terms And Conditions

By placing an order with Salonlelu.com.au you are accepting these terms and conditions. Please read these terms and conditions before placing an order.

By using this website to buy products online, you confirm that you are at least 18years old.


By completing and submitting an electronic order form, you are making an offer to purchase goods, which if accepted by us, will result in a binding contract.

Please note that products will not be sent until we have authorisation from your credit card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After You Have Placed Your Order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us.

We do not have to accept your order, and for example, we will not accept your order if:

  • We do not have the products in stock
  • Your payment is not authorized
  • There is an error on our website regarding the price or other details of the products
  • You have cancelled it in accordance with the instructions below
  • We reserve the right to refuse any order.
  • In any particular order you may purchase up to 6 of any product.

Cancelling An Order Before The Product Has Been Sent

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please email orders@salonlelu.com.au if you need to cancel your order. You will need to give us your name and address details, as well as your order number to cancel your order.

Returning Products After Sending

Each product sold through salonlelu.com.au is guaranteed. salonlelu.com.au is authorised sellers of Moroccanoil, EVO, Color Wow, Cloud Nine.

No returns or refunds accepted.

If a product is found to be faulty it must be returned to SalonLelu within 10 days of purchase, for a replacement to be issued.

Warranties / Cloud Nine

Every Cloud Nine product purchased through salonlelu.com.au, comes with a 12month warranty from date of purchase. Please keep all receipts for 12months, and should you need to use you warranty, this will need to be dealt with between you and Cloud Nine.  Salonlelu.com.au makes no representations or warranties of any kind whatsoever.

Pricing And Payment

Prices throughout the website are quoted in AU dollars, and payment can only be accepted in AU Dollars. Packing and delivery costs, if any, will be added to the total price of your purchase.

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.

Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Salon Lelu through salonlelu.com.au you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with Salon Lelu will be raised with or adjudicated by the credit card company. Rather, you agree to contact Salon Lelu directly to resolve the issue.

Where an offer mentions that an item is reduced in price, eg: the discount will be calculated at checkout before any postage or packaging charges are applied.

Delivery Information

All products will be sent through Couriers Please at a flat rate of $10, with the exception of gift vouchers, which will be sent through Australia Post at no cost.

You will be notified by email, as soon as your products are dispatched.

Changes To Terms & Conditions For Buying Products Online

We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.

These Terms & Conditions for buying products online are governed by the law of Australia and the State of Victoria and you and we agree to use the Victoria courts should any dispute arise.

If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.

If you have any questions, comments or concerns regarding these Terms and Conditions, please email Salon Lelu at orders@salonlelu.com.au